As the new decade starts, we reflect on the memories, success, and growth of the past ten years that have led us to today. In 2010, ZRS Management became a standalone third-party management company. Prior to that we served as the in-house management provider for ZOM Living USA, where we managed 17,204 units with 403 team members.

The decision to focus on third-party management enabled ZRS to provide uncompromising boutique property management services, for the nation’s top asset management and ownership groups. Since this change, we have been honorably recognized as one of the top 50 property management companies by the National Multifamily Housing Council. Today, we proudly manage 50,118 units with 1,150 team members strong.

Over the past decade we’ve worked with powerful partners that contributed to ZRS’ success: RealPage, Spherexx, Apartment Guide, CORT Furniture, and Benson Media. These are some of the partners that we’ve carefully chosen to help grow our brand as well as theirs -- we only work with people that share the same vision of creating an impact.

This is due to the fact that we are constantly thinking, "how can we be better?"

We've implemented the best technology, created incredible living spaces, and reworked internal processes to maximize efficiency and to give us the ability to operate at a high level.

There is one thing that we've become great at — people.

We realized very quickly in order to grow as quick as we did, that we needed to focus on people first. We partner only with clients that share the same excitement as us for design and innovation. Our team members are carefully selected because of their unique personalities and persistence of resident satisfaction. People have become ZRS' best investment, so much so that we've been recognized in 2020 as Top Workplaces by Multifamily Leadership for the fourth year in a row.

None of these accomplishments would be possible without the support of our entire team. 

“We are incredibly fortunate for the people that have stood with us since day one. Without their dedication, our team would not be as strong without thinking about who they work with daily. ZRS’ relentless pursuit in satisfaction is the driver in which we have succeeded and will continue to do so for the next ten years. This is the reason our culture is unlike any in the industry.” – Jeremy Brown, Vice President of Marketing

To all of our partners and team members, we are forever grateful for your trust in ZRS. As we reflect on this decade of success, we know that this momentum will be carried into the next. 

Screening Platform Introduced at 150 Communities, 50,000 Apartment Homes

CHARLOTTE – Oct. 4th, 2019 – PetScreening, a first-of-its-kind screening platform that empowers property managers to outsource their pet risk assessment and assistance animal validation processes at no charge, today announced it has partnered with ZRS Management to implement its platform at more than 50,000 apartment homes spanning 150 communities.  


ZRS Management is an Orlando, Florida-based third-party management company that oversees apartment communities in six states (Texas, Illinois, Georgia, Florida, Virginia and Maryland/Washington D.C.). ZRS Management piloted the PetScreening platform and the phased rollout receiving started.


“The ability to properly screen pets and verify assistance animal documentation is becoming increasingly paramount in the rental housing industry,” said Jackie Impellitier, vice president of operations at ZRS Management. “Leaving these matters to chance leaves apartment communities at risk for liability and lost pet revenue, and we’re thrilled to adopt the PetScreening platform at more than 150 of our communities to ensure all pets and their owners are properly screened. The platform will also serve as a timesaver for our onsite teams and remove them from any pet-related disputes, as PetScreening will handle each animal-related request.”


Under the PetScreening platform, a pet-owning applicant pays a nominal fee at the time they apply for a rental home and enters information about their specific pet(s) into the only centralized pet-screening database to analyze rental housing-related risk. The platform weighs various pet-related factors, including a community’s specific restrictions, such as breed, weight and age. This serves as a streamlined way to comprehensively assess a specific pet and pet owner who wants to live in a rental property.


Each pet profile also reflects animal-related incidents that property managers record and report while a pet is living in their community. Examples include pet/animal bites, property damage or any owner issues, such as repeat noise complaints, off-leash offenders or failure to pick up pet waste. These registered incidents will follow the pet/animal and its owner in perpetuity so that the next property manager can review the incident log and use it at their discretion. Learn more about the platform at PetScreening.com.


“We’re thrilled to become a partner with ZRS Management, and we know their onsite teams are excited to utilize the platform to handle their pet-related processes, some of which can be time consuming and labor intensive,” said Pat Patterson, Director of Multifamily for PetScreening. “Offering the most pet-friendly and pet-accountable experience makes life at an apartment community more enjoyable not only for residents, but for onsite team members, as well. We look forward to teaming with ZRS and helping their communities mitigate liability, heighten resident accountability and increase pet-related revenue.”

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About PetScreening

PetScreening™ helps property managers and housing providers manage residents' pets and assistance animals for free while generating more opportunities for pet-related revenue. The proprietary screening platform adds an additional layer of liability protection by having a standardized process when dealing with household pets and assistance animals. It also helps with assistance animal accommodation request validation through a comprehensive legal and FHAct/HUD guideline review process. The end result for each pet application is a Pet Profile with FIDO Score™ based on pet specific information such as breed, pictures, weight, vaccination records, and behaviors.

 

About ZRS Management

ZRS Management LLC, formed in 1991, manages high quality multifamily communities. ZRS is a stand-alone third-party management company, without any direct ownership or development conflicts. ZRS is a NMHC Top 50 manager and currently manages 50,000 units for various institutional clients, partnerships, and individual owners. The company maintains its headquarters in Orlando with regional offices in Tampa, Jacksonville, Fort Lauderdale, Miami, Atlanta, Washington, D.C., Austin, Dallas, Houston, San Antonio and Chicago. For additional information, visit zrsmanagement.com. 

Tampa Bay Business Journal:  ZRS awarded contract to manage 500 Harbour Island, a preeminent community in Tampa, Florida.

ZRS Management, LLC earned national recognition today by making the National Multifamily Housing Council's (NMHC) 2019 NMHC 50, the annual ranking of the nation's largest apartment owners, managers, developers, builders and syndicators. ZRS Management, LLC is the 32nd apartment Manager in the country, with 46,125 managed units.

ZRS Management, LLC earned national recognition today by making the National Multifamily Housing Council's (NMHC) 2018 NMHC Top 50, the annual ranking of the nation's largest apartment owners, managers, developers, builders and syndicators.

Steve Buck, president of ZRS Management, has a simple philosophy when it comes to maintaining the core of his company...

 

The National Multifamily Housing Council (MNHC) recognized apartment industry leaders in the 2016 NMHC 50.

ZRS Management announced that Darren Pierce has joined the company as a Vice President, primarily overseeing the Florida, Georgia, and Illinois markets.

16 new contracts awarded to ZRS in second half of 2015.

18 New Contracts Started in First Half of 2015.

ZRS launches new multi-housing website showcasing 74 communities across 38 metropolitan areas.

Fourteen new contracts started in second half of 2014.

Fifteen new contracts started in first half of 2014.

ZRS Management has been hired by Trammell Crow Residential to lease-up and manage the Alexan Trinity, a 167-unit property in Dallas, Texas.  This is ZRS' first assignment for TCR.

Henderson Global Investors, N.A., has awarded the management contract for its recent acquisition, Boca Vista, to ZRS.  Boca Vista is a 324-unit garden complex in Altamonte Springs, Florida.

Stockbridge has selected ZRS to manage the Arbors at Fairlake, a 282-unit property located in Fairfax, Virginia.  This is ZRS' second assignment for Stockbridge.

Alamo Manhattan has hired ZRS for a second assignment, to lease-up and manage MODA, a 264-unit property in Dallas, Texas.

ZOM Development has awarded ZRS Management the management contract for Casa Palma, a 350-unit lease-up in Coconut Creek, Florida.  After completing numerous lease-ups for our clients, ZRS' reputation for successful lease-ups in the industry continues to strengthen.

ZOM Development, in partnership with USAA Real Estate Company, has awarded ZRS the lease-up of 19Nineteen Clarendon.  This 191-unit property is located in Arlington, Virginia.

Spalding Crossing Associates, L.P., has awarded the management contract for its recent acquisition, Spalding Crossing, to ZRS.  Spalding Crossing is a 252-unit garden property located in Atlanta, Georgia.

Alamo Manhattan has hired ZRS to lease-up and manage The Monaco, a 192-unit property in Dallas, Texas.  This is ZRS' first assignment for Alamo Manhattan.

Pacifica Companies continues to expand in the Tampa region and has selected ZRS to manage Aventine at Forest Lakes, a 400-unit garden property in Clearwater, Florida.  This is ZRS' third assignment with Pacifica in the Tampa area.

ZRS Management, LLC won the assignment to lease-up and manage the Mark at Brickyard, a 433-unit property in Beltsville, Maryland.  This is the sixth lease-up that ZRS has performed for JLB Partners.

The Web Marketing Association presented the 2013 Internet Advertising Competition Award to Spherexx.com for 2411 Washington's website in Outstanding Achievement in Internet Advertising.  2411 Washington is a new luxury project located in Houston, Texas.

ZRS has begun preleasing the Hamptons at Palm Beach Gardens for ZOM Development.  The Hamptons project is a 224-unit in Palm Beach Gardens, Florida. First move-ins are expected in July, with rents expected to average $1,750 per unit.

Behringer Harvard has chosen ZRS to manage its newest acquisition, Wimberly at Deerwood.  Wimberly at Deerwood is a 322-unit garden property located in Jacksonville, Florida.  This is the second assignment for ZRS with Behringer Harvard.

Pacifica Companies has selected ZRS to manage Emerald Bay, a recently acquired 300-unit garden property in St. Petersburg, Florida.  This is ZRS' second assignment with Pacifica in the Tampa area.

StoneBridge has awarded to ZRS Management, LLC the management contract for the Marquesa, a 468-unit fractured condo deal in Pembroke Pines, Florida.  ZRS will manage both the unsold condo units, as well as the HOA.

ZRS Management, LLC won the assignment to lease-up and manage the Icon at Dulles, a 457-unit apartment property in Herndon, Virginia.  This is the fifth lease-up that ZRS has performed for JLB.  ZRS will also begin lease-up activities at two additional projects in Northern Virginia in 2013.

ZRS Management, LLC is pleased to announce that Jeremy Brown has been promoted to Vice President of Marketing.  Jeremy started working with ZRS in 1999 and has steadily worked his way up to his current position.  Jeremy's creativeness and work ethic have been instrumental in ZRS' continued growth and we congratulate him on this well-deserved promotion.

ZRS Management held a contest among its Central Florida properties to see who could collect the most food for the Second Harvest Food Bank of Central Florida.   ZRS collected over 1,300 pounds of food - the equivalent of 875 meals!  We are especially proud of our residents and employees at Stonecastle - they collected 254 pounds of food.  We also had approximately 40 employees work in the warehouse. 

Second Harvest Food Bank of Central Florida is a private, nonprofit organization that collects and distributes donated food to more than 500 nonprofit partner agencies in six Central Florida counties.  Please go their website for more information:  http://www.foodbankcentralflorida.org/.

Stockbridge LAP, LLC has selected ZRS to manage the 296-unit Lakes at Pembroke apartments, a garden community in Pembroke Pines, Florida.  This is ZRS' first assignment for Stockbridge.

JP Morgan has chosen ZRS to manage The Vista, a 129-unit mid-rise community in Dallas, Texas.  This is the second assignment for ZRS this year with JP Morgan, along with their recent acquisition of La Maison, in Houston, Texas.

With their recent acquisition of Merrick Park, a 120-unit mid-rise project in Coral Gables, Florida, TIAA has retained ZRS as manager.  This is the first property ZRS has worked on with TIAA.

StoneBridge REIM, Inc., has awarded the management contract for its recent acquisition, Enclave at Northwood, to ZRS.  The Enclave at Northwood is a 188-unit garden property located in Clearwater, Florida.

M&M has hired ZRS to lease-up and manage the 222-unit 2411 Washington Apartments in Houston, Texas.  This is ZRS' first assignment for M&M.

ZRS Management, LLC won the assignment to lease-up and manage the Elle of Buckhead, a 373-unit apartment property in Atlanta, Georgia.  This is the fourth lease-up that ZRS has performed for JLB.

TA Realty Advisors awarded ZRS the management contract for the Retreat at Broadway Center in Brandon, Florida.  This 352-unit garden-style project marks the tenth property that ZRS manages for TA Realty.

Crow Holdings has hired ZRS to manage The Standard, a brand-new, 281-unit luxury garden property in Dallas, Texas.  This is the fourth assignment for ZRS from Crow Holdings.

ZRS has begun preleasing two new projects by ZOM Development in South Florida.  Sorrento at Miramar is a 320-unit garden deal in Miramar, and Monterra is a 300-unit garden deal in Cooper City, Florida.

Henderson Global Investors has awarded the management contract for its recent acquisition, Mar Lago, to ZRS.  Mar Lago is a 216-unit garden property located in Plantation, Florida.

Luanne McNulty, based in Dallas, was recently promoted to the position of Vice President.  Luanne, who has been with ZRS over 6 years, had been an Assistant Vice President.  Due to her leadership and the very successful operations in Texas, she will now oversee over 4,000 units in both the Texas and Washington D.C. markets.

The Orlando Business Journal listed ZRS as the largest multifamily property management company in Central Florida and second largest overall property management company ranked by square footage.

Henderson Global Investors, N.A., has awarded the management contract for its recent acquisition, Waterford Park, to ZRS.  Waterford Park is a 272-unit garden complex in Lauderhill, Florida.

Granite Investment Group has hired ZRS to manage the 392-unit Cross Creek apartments, a garden community in Dallas, Texas.  This is ZRS' first assignment for Granite.

ZRS Management, LLC won the assignment to lease up and manage The Ava, a 321-unit luxury apartment property under construction in Houston, Texas.  Our success in leasing up JLB's two properties in Atlanta was key to our selection here.

Rainier Capital has hired ZRS to lease, sell, and manage unsold condos, and to manage the HOA for the ultra-luxury Drexel Park Hollow condominium project in Dallas, Texas.  This is the 20^th fractured condominium project ZRS has been involved with, and the second in Texas, following our success at the Palomar project in Dallas.

Transwestern awarded ZRS another new management contract for its recently acquired Mallory Square property in Tampa, Florida.  This 383-unit garden-style project is the second property Transwestern has hired ZRS to manage in the last six months.

Henderson Global Investors, N.A., ZRS' largest client, awarded the management contract for its recent acquisition, Village Place in West Palm Beach, to ZRS.

A new mobile version of ZRSapartments.com that improves  your experience when visiting the site on Apple, Android, and SmartPhone devices has now launched.  You can now quickly and easily search for an apartment, view rental rates, photo galleries, place a service request, and more all from your mobile device.  This is a major step in our growing commitment to offer residents and renters the most convenient way to shop for an apartment home and stay connected with our leasing offices.

ZRS employees know that loyalty and hard work pay off as ZRS sends another employee on an anniversary trip.  Started in 2002, employees who have been with ZRS for 10 years receive two tickets to anywhere in the U.S. along with a $2,000 travel bonus.  Employees that reach their 15 year anniversary receive two business-class tickets to anywhere in the world along with a $3,000 travel bonus.  Employees have traveled to Hawaii, San Francisco, Alaska, Yosemite, Aspen, Rome, and Africa along with a number of other exciting destinations.

ZRS was awarded a new management contract from RECP for The Lofts at Mockingbird Station in Dallas, Texas.  The Lofts at Mockingbird Station is a well-known, 211-unit TOD project near SMU in Dallas.  This is the second assignment for ZRS with RECP after the successful lease-up of their Jacksonville high-rise project, The Strand, last year.

ZRS completed the lease-up of the 422-unit Avery on Southwestern in Dallas, Texas, two months ahead of schedule.  Averaging 36 move-ins per month during the lease-up, ZRS took only 11 months to fully lease-up the property.  With the last units delivered in March, the property was completely leased up by August.

TA Realty awarded another management contract to ZRS in South Florida - the beautiful San Merano at Mirasol in Palm Beach Gardens.  This 476-unit property, a new acquisition by TA, is the latest of several properties that ZRS manages for TA.

Transwestern awarded ZRS the management contract for its recently acquired 210 Watermark property in Bradenton, Florida.  ZRS had previously worked with Transwestern on two other assets in Florida, and this 216-unit garden apartment property marks Transwestern's return to acquisitions in Central Florida.

ZRS completed the lease-up of the 423-unit La Maison in Houston, Texas, with a stabilized occupancy of 92% four months ahead of schedule.  Averaging 30 move-ins per month during the lease-up, the property was completely leased up by May.

ZRS has moved its main office into a brand-new, LEED Gold-Certified building in the Maitland Summit office park in Orlando, Florida.

ZRS was awarded the management contracts for three prominent high-rise residential buildings in Chicago, Illinois, marking the first time that ZRS has operated in the Midwest.  North Harbor Tower is a 55-story, 600-unit project in the Lakeshore East area.  Chestnut Tower, located in the Gold Coast area, has 230 units in 35 stories, and 420 E. Ohio has 263 units in 40 stories in the Streeterville area.  ZRS' well-known expertise in high-rise management coupled with an existing relationship with the properties' owners were keys to winning these assignments.

ZRS was hired to manage two new lease-up properties in Atlanta owned by JLB Partners.  The Village at Northlake is a 399-unit property under construction and about 20% leased.  EON is a 358-unit luxury property at the Lindbergh Marta Station, built as a condominium but purchased vacant and largely complete by JLB at the end of 2009.